We offer solutions tailored to elevate your service experience
Service Experience clarification
Our Solution Offerings
For a remarkable Service Experience, a robust Digital Platform is indispensable. Our solutions span Digital Platform Selection & Justification, Utilization & Value, Roadmaps, Governance, and Reports & Dashboards, creating a foundation to define, build, and operate digital products supporting EX.
To drive digital products for EX successfully, experience and capabilities are crucial. Our solutions encompass Process Manager/Owner for a Digital Practice, Digital Platform Specialists, Delivery Model for Digital Products, Prototyping, MVP (Minimal Viable Product), and Operating Model Concepts (Digital Value Sprint).
Establishing a good Service Experience involves simplifying data, activities, and approvals. Our practical solutions include Asset Data Collection & Maintenance, Data Management, Process Simplification, Process Mapping, Vendor Engagement & Automation, ensuring a streamlined flow of information.
Innovation is at the core of progress. Our solutions for digital innovation in EX focus on Identifying and Sharing Ideas, Planning and Prioritizing through the Innovation Horizon, Tracking progress, and Realization & Improvement.
Our Collaborative Journey
Transforming Visions into Reality
Embark on a collaborative journey with EXD (Experience Design), where we transform your vision into a digital reality. From framing value propositions to embracing digital adoption, our seamless process ensures innovation and collaboration. Let us shape the future together.
Value framing is the part of our engagement where we align with the customer why the initiative is relevant and how it creates value. We emphasize with the customer to understand the context, identify the stakeholders, and ensure that we document a clear value proposition/vision for how the initiative will create value in the future.
As we understand Value Framing and the stakeholders, we need to get familiar with the Flow of Work to be transformed into a Digital Product. In this iteration we discuss and visualize how people, tasks and authorizations are involved and how they create value to different stakeholders.
As digital transformation is heavily dependent on good data, we need to understand the current data quality to establish the required flow of information needed to deliver the agreed value. This is also crucial for reports and dashboards required to manage the digital product in the future.
As we are getting insights to the Flow of Work and the information related to it, we start building the Digital Product as an iterative development approach. As part of insight and development iterations we document the requirements to be used for testing and verifications.
Along the way we ensure rapid demonstrations and dialogs to validate and clarify identified opportunities, constraints and decisions supporting each identified requirement.
As requirements and the Digital Product are being finalized, we will start the handover and testing of the solution. This will include activities like communication & training, support readiness, testing & validation, and clear plan for the go-live activities. As the go-live is completed a model feedback loop is established to catch issues, feedback and enhancements captured from users & stakeholders. Priorities, plans and communication for how to implement suggested features and issues are established as part of the Operating Model for the new digital product.
Unified Service Management (USM)
At its core, USM is a universal methodological approach to managing service delivery. It provides organizations with a simple standardized management system to effectively oversee their people, resources, processes, and services. By explicitly defining a service management architecture, USM establishes a set of rules and guidelines for organizing and governing a service organization. This architecture serves as the foundation for building a successful service organization, allowing for local adaptations while maintaining consistency in decision-making and service delivery.
By adopting a simple standardized management system, organizations gain control over their processes, tools, and services, leading to increased quality, efficiency, and productivity as a business outcome.
USM provides a clear and simple method for managing services, allowing organizations to deliver consistent and high-quality service experiences for employees and customers.
For more information about USM - USM Portal -The unified management system for all service providers - USM Portal (usm-portal.com)
- Our USM Services:
- USM Training
- USM Coaching
- USM Assessments
At Experience Design, we redefine workplace experiences with innovative solutions. Our Digital Platforms, 4me and Autom Mate, are the pillars of this transformation.
Ready to Elevate?